Driver FAQS
Updates, driver highlights, and city mobility trends.
Driver FAQs
Learn how to modify destinations and manage changes during your trip with ease.
What documents are required to become a driver?
To sign up, you need to upload:
- Driving License
- Aadhar Card
- Vehicle Registration Certificate (RC)
- PAN Card
- Insurance
- Permit
- Selfie
- A selfie with your vehicle number - if DL & RC are not on the same name.
- Lease agreement
What are the service fees or commissions?
Can I be both a driver and a rider?
What is the process to start driving?
Ride Management
Understand how fares, incentives, commissions, and payouts work,so you always know your earnings and payment timelines.
How do I accept a ride?
Do i need to pay parking fees at the airport?
Where do I find my assigned rides?
How do I handle multiple stops during a ride?
You can see the estimated price displayed in the app before confirming any booking.
Where can i view my ride history and fare details?
For hourly rides, if the rider changes the destination, it will update on your app. If not, close and reopen the app.
Payments & Earnings
Everything you need to know about payments and earnings.
How and when do I collect the money?
What is the minimum wallet top-up?
How do I view my wallet transactions?
Airport Parking fees?
I The ₹250 airport parking fee is included in the total fare. No need to request this fee separately.
Toll Charges?
For toll gates, the passenger pays the toll. If deducted from your FASTag, you can request the amount from the passenger.
Vehicle & Trip Details
Essential information on vehicle limits, updates, and supported cities.
What are the passenger limits?
- Auto: 3 Passengers
- Sedan/Hatchback: 4 Passengers
- SUV: 7-8 Passengers (including driver)
How do I update my vehicle information in the app?
Can I drive in other cities?
Safety & Support
Essential information on vehicle limits, updates, and supported cities. Clear guidelines on vehicle eligibility, city availability, and policy changes.
How do I delete my account?
To delete your account, go to the menu and tap 'Profile'. You'll find your user details and a 'Delete Account' button. Tap the button and provide a reason for deleting your account.
What safety features are available?
What if I have app issues?
What is the procedure if my account is suspended?
How do I report a rider who is being disrespectful or unsafe?
Cancellation & Refund
Understand how cancellations, refunds, and scheduled ride policies work so you can plan your rides with confidence.
Which rides does this cancellation policy apply to?
Can I cancel my ride before a driver is assigned?
What happens if I cancel after a driver is assigned?
What if the driver or OK2GO cancels my ride?
If the driver or OK2GO cancels the ride before the scheduled pickup time,
any prepaid amount will be refunded in full.
What if the driver is delayed?
If the driver is delayed by more than 30 minutes beyond the scheduled pickup time and you choose to cancel,
any prepaid amount will be refunded in full.
What is considered a “No Show”?
If you are not present at the pickup location within 20 minutes of the scheduled pickup time or vehicle arrival,
the ride will be marked as a No Show. A No Show fee may be applied and adjusted in your next scheduled booking.
How do I report a cancellation or refund dispute?
Any cancellation or refund-related disputes must be reported to
OK2GO Customer Support within 24 hours of the scheduled ride time.
Can OK2GO change this policy?
Yes. OK2GO may update this policy from time to time. Any changes will be effective once published on the platform.
In case of disputes, OK2GO’s decision will be final.
